Now Hiring - Account Manager in Stokesdale, NC

Position Summary: Provide exceptional service to our customers and assigned accounts, sales staff, and all CHF departments. Actively monitor accounts, review open orders, and work to ensure current inventory levels meet account requirements and promotions. Interact with members of the planning team, quality control, and manufacturing to share accurate information with our customers and provide updates to inquiries. Collaborate with sales team to fulfill account requirements, including forecast planning, sales trend analysis and general account maintenance. Exercises independent judgement and discretion related to customer requirements resulting in profitable operations for Culp Home Fashions.

Position Responsibilities:

• Provide account management for customers and manage their requests to deliver defect-free products at a competitive price, on-time, every time.
• Determine customer specific requirements and update inventory status, quote delivery lead-times, and provide shipping updates.
• Develop production forecasts using various input sources, including sales trends, customer projections and CHF Sales Team recommendations.
• Analyze orders for regular demand and promotional periods to ensure overall success.
• Monitor open orders and provide solutions to customers when their business is growing faster than production lead time.
• Review and maintain customer master data and inventory status reports.
• Provide clear communication and coordination of customer delivery commitments with the planning team and resolve issues when they develop.
• Manage current and aged inventory levels for assigned accounts.
• Collaborate with CHF Business Analysts on account specific reporting needs and requirements.
• Analyze customer forecasts and communicate with operations and planning staff to improve visibility to changes in demand requirements.
• Communicate regularly with sales team to review specific inventory constraints and opportunities, and plan for special promotions.
• Facilitate conference calls, business meetings and quality updates.
• Assist in the product return process as coordinated with the Quality team when needed.
• Actively participate in continuous improvement opportunities.
• Provide secondary support for accounts as needed.

Role Qualifications/Essential Skills and Experience:

• Experience in a manufacturing environment.
• Enjoys a collaborative, fast paced environment.
• Familiarity with managing customer accounts and related information.
• Strong computer skills, especially Microsoft Office and Excel.
• Strategic problem solver, with an ability to identify solutions to customer inquiries and challenges.
• Previous experience in sales trend analysis and forecast planning.
• Ability to adapt to new processes, software, and solutions.
• Prior experience working with AS400, SAP, or similar operating systems.

Education Requirements:

• BA/BS degree; or an AA/AS degree with 5+ years progressive experience in Customer Service, Distribution or Supply Chain.

Travel Requirements: None.

Reporting to this position: No position reports

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to fifteen pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
• Audio Testing: n/a
• PPE: Safety glasses/hearing protection as required in plant area
• Driver’s License Required: No

General sign-off: The employee is expected to adhere to all company policies.

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.